Meet the Team

Tom Sykes

Chief Executive Officer

First WatchGuard experience

My first experience of WatchGuard was attending a security seminar over ten years ago.

How knowledgeable?

Very. There is very little I don’t know about WatchGuards.

Something I’d tell a prospect

Make sure they are configured properly. I am always amazed by how many have bought WatchGuards that don’t configure them properly. They don’t get the best from their firewall.

WatchGuard Rating 10

Gavin Morgan

Technical Lead, Managed Services

First WatchGuard experience

When starting at Rockford.  I had no experience and crossed my fingers when dealing with any potential issue.

How knowledgeable?

Very. There is very little I don’t know about WatchGuards now.

Something I’d tell a prospect

They are red.  But seriously, I am an expert so if you have a project or an issue I am a good person to have working with your team.

WatchGuard Rating 10

James Lawton

Project Consultant

First WatchGuard experience

My first experience was when working for a previous company, in 2010

How knowledgeable?

Very

Something I’d tell a prospect

The subscription features (UTM) add real value. Saves you having to have multiple devices.

WatchGuard Rating 10

Simon Bayling

Infrastructure Specialist

First WatchGuard experience

My first experience was when Rockford became a WatchGuard partner in 2005. I had little knowledge before then.

How knowledgeable?

I was Rockford’s 2nd employee, joining in 2003 and have since learned pretty much all there is to learn about WatchGuards.

Something I’d tell a prospect

WatchGuards are excellent when configured properly

WatchGuard Rating 10

Neil Shannon

Project Technician

First WatchGuard experience

When I started at Rockford

How knowledgeable?

I’ve become very knowledgeable.

Something I’d tell a prospect

The security features are fantastic.

WatchGuard Rating 9

Lee-Michael Pearce

3rd Line Technician

First WatchGuard experience

July 2013 when I joined.

How knowledgeable?

I’m expert – I am a quick learner and not much I don’t know now

Something I’d tell a prospect

WatchGuards are incredibly robust – one I’m doing a project on at the moment has been online for 532 days and counting

WatchGuard Rating 8

Scott Eastman

3rd Line Technician

First WatchGuard experience

In my previous job.

How knowledgeable?

I am quite clued up on WatchGuard’s from a technical point of view.

Something I’d tell a prospect

They are a great IT security product that offer various layers of protection for your network.

WatchGuard Rating 8

Louise Hood

2nd Line Technician

First WatchGuard experience

When I Joined Rockford in Sept 2012. I had no previous experience with Firewalls

How knowledgeable?

Very Good now

Something I’d tell a prospect

Excellent traffic monitor, which allows you to see what is happening real-time

WatchGuard Rating 8

Ian Simons

IT Security Tester

First WatchGuard experience

When I started in April 2016.

How knowledgeable?

Not very but if I was to do something I’d learn quick.  I can already configure them and use them.

Something I’d tell a prospect

When configured correctly they are efficient at restricting information gathering.

WatchGuard Rating 7

Dan Gough

2nd Line Technician

First WatchGuard experience

When I started as a first line technician.

How knowledgeable?

I’m learning.

Something I’d tell a prospect

WatchGuards offer a great set of security features.

WatchGuard Rating 7

Richard Phillips

3rd Line Technician

First WatchGuard experience

June 2015 when I started here.

How knowledgeable?

My knowledge is reasonable and I’m improving rapidly.

Something I’d tell a prospect

They do what they are meant to do and are amazingly versatile.

WatchGuard Rating 6

Jon Farmer

Solutions Specialist

First WatchGuard experience

Researched online about 4 years ago (2012)

How knowledgeable?

I’ve got one at home and know my way around.  I can configure one.

Something I’d tell a prospect

They provide a lot of functionality in one box.  Saves having multiple products.

WatchGuard Rating 6

Johnathan Hope

Service Desk Manager

First WatchGuard experience

When I started in February 2016

How knowledgeable?

I have good all round knowledge of firewalls on general – improving on WatchGuard

Something I’d tell a prospect

I think the traffic monitor is brilliant, and they are easy to use compared to most

WatchGuard Rating 6

Peter White

2nd Line Technician

First WatchGuard experience

My second day working for Rockford IT, I took a very complicated and daunting call from a customer who had questions about WatchGuard.

How knowledgeable?

Not much, but I am picking it up very quickly!

Something I’d tell a prospect

If you’re not sure, ask!

WatchGuard Rating 5

Callum Rowley

2nd Line Technician

First WatchGuard experience

In 2012 at my previous job.

How knowledgeable?

I know the basics from a technical level, learning every day!

Something I’d tell a prospect

They are an industry leading product.

WatchGuard Rating 5

Shane Williams

Junior Infrastructure Engineer

First WatchGuard experience

I regularly see it recommended on Spiceworks.

How knowledgeable?

I have a rough idea on their general capabilities, however I will be completing training in the next few weeks.

Something I’d tell a prospect

WatchGuard is a well recommended brand whose products have a wide variety of features.

WatchGuard Rating 4

Mohammed Aftab

IT Support Technician at Holiday Inn, Kensington

First WatchGuard experience

When I first joined Rockford IT.

How knowledgeable?

I know the basics, get plenty of support from the rest of the Rockford IT team when needed.

Something I’d tell a prospect

They are a great industry leading firewall product.

WatchGuard Rating 5

Andrew Biggs

Technical Consultant

First WatchGuard experience

When I sold one to a customer while at my last employer.

How knowledgeable?

Rockford took care of all our customers WatchGuards so I had very little – learning rapidly though.

Something I’d tell a prospect

The layer of security features is better than most.

WatchGuard Rating 4

Gabor Holbling

IT Manager

First WatchGuard experience

When I started at the hotel as they have WatchGuard firewalls.

How knowledgeable?

All taken care of by Rockford before I started so not very at first but have become more knowledgeable

Something I’d tell a prospect

They are very reliable which is what you want in a hotel

WatchGuard Rating 4

Yvonne Langford

Office Administrator

First WatchGuard experience

When I started at Rockford. I sit next to the service desk and often hear them talking about WatchGuard.

How knowledgeable?

I am not technical, so very little!

Something I’d tell a prospect

We have been a WatchGuard partner for over 10 years!

WatchGuard Rating 1

Peter Brown

Project Manager

First WatchGuard experience

When I first started at Rockford IT.

How knowledgeable?

I have very little knowledge about WatchGuard, but I like learning new things.

Something I’d tell a prospect

WatchGuard is a great IT security product.

WatchGuard Rating 1

Liz Beck

Customer Care Coordinator

First WatchGuard experience

When I first joined Rockford IT.

How knowledgeable?

I don’t know much about them, but learning quickly on what they do!

Something I’d tell a prospect

They are various models suitable for any sized business.

WatchGuard Rating 1

Claire Edmonds

Senior Provisioning Agent

First WatchGuard experience

When researching Rockford before I started working at the company.

How knowledgeable?

My experience is limited, but growing daily, and I have a good idea of the features and benefits it offers. Luckily, sitting near the technical consultants I always have someone to ask for technical advice

Something I’d tell a prospect

Although aimed primarily at the business market, there are models which are ideal for small offices and home use.

WatchGuard Rating 4

Jenna Evans

HR and Business Support Manager

First WatchGuard experience

When I first joined Rockford IT.

How knowledgeable?

Very little, I don’t have a lot to do with that side of the business.

Something I’d tell a prospect

They are bright red!

WatchGuard Rating 2

Claire Goddard

Operations Assistant

First WatchGuard experience

When I started here, this month (October 2016)

How knowledgeable?

Not overly.

Something I’d tell a prospect

It’s a firewall.

WatchGuard Rating 1

Jason Macmanus

Business Development Director

First WatchGuard experience

When I joined Rockford in 2012 although had heard of the company before then. I have been providing security solutions using the complete hardware and software suites WatchGuard provide ever since.

How knowledgeable?

I have completed the WatchGuard sales training course and would use additional pre-sales technical resources for more complex solutions for clients.

Something I’d tell a prospect

WatchGuard are an industry leading firewall vendor that provides gateway security solutions across most business sectors.

WatchGuard Rating 10

Richard Thomas

Sales Manager

First WatchGuard experience

My first experience was in November 2013 when I joined Rockford and it was introduced as one of Rockford’s primary partners and products. Prior to this, I had little to no experience.

How knowledgeable?

I have a high level understanding from a non-technical or product feature/benefit and capabilities point of view.  I have my own at home and managed to configure it.  I was also awarded WatchGuard Sales Person of the Year in 2015.

Something I’d tell a prospect

The first hardware dedicated hardware firewall from WatchGuard was manufactured in 1996.  It was coloured red due to their Seattle (Washington State) HQ being based opposite the Seattle Fire Station which is also why they are called the Firebox range and Fireware etc. For every WatchGuard that is sold, a donation goes to the Fire service charity.

WatchGuard Rating 10

Nick Deane

Head of Sales and Marketing

First WatchGuard experience

My first experience was going to a Worldwide Partner event in Florida about a month after I started at Rockford.  A baptism of fire.

How knowledgeable?

A good level of understanding gained from taking sales exams, attending partner events and providing customers with the right solution.  I was awarded WatchGuard Marketing Person of the Year in 2015.

Something I’d tell a prospect

WatchGuards are the perfect solution for many organisations as they are good value, have excellent firewall performance, are user friendly and have great security features to add to organisations protection.

WatchGuard Rating 9

Lewie Hardie

Sales Executive

First WatchGuard experience

My first experience was gained by researching Rockford before being appointed.

How knowledgeable?

I would say I have a good sales knowledge of what the product does, but not a technical understanding

Something I’d tell a prospect

WatchGuard use an array of best in breed products to deliver an all-round solution.  I’m not that technical.

WatchGuard Rating 9

Michelle Williams

Customer Care Manager

First WatchGuard experience

When I joined Rockford in January 2010

How knowledgeable?

I’m above average knowledge on selling points – but I couldn’t fix one!

Something I’d tell a prospect

‘They are red and amazing!’

WatchGuard Rating 7

Liz Magosfalvi

Head of Business Systems

First WatchGuard experience

When I started in December 2006.

How knowledgeable?

I know quite a lot about the features.

Something I’d tell a prospect

WatchGuard Dimension is a very useful tool for HR managers.

WatchGuard Rating 7

Adam Dimmock

Sales Executive

First WatchGuard experience

While doing research for my interview for this job.

How knowledgeable?

I have 2 months experience with WatchGuard so I’m no expert but I can hold my own in a conversation now.

Something I’d tell a prospect

WatchGuards have best-of-breed security features, are user-friendly and have by far the most effective network visibility and reporting tools on the market.

WatchGuard Rating 6

Ramman Gautam

Telemarketing Executive

First WatchGuard experience

I first came accross WatchGuards in 2001 when I was doing a telemarketing role.  Early days for me and WatchGuard.

How knowledgeable?

I can confidently talk to a prospect about WatchGuard benefits.

Something I’d tell a prospect

Rockford IT are platinum partners and experts.

WatchGuard Rating 6

Lauren Ascroft

Marketing Executive

First WatchGuard experience

When I first started at Rockford in November 2014.

How knowledgeable?

From a marketing perspective I know how the features of a WatchGuard protect businesses against outside IT threats.

Something I’d tell a prospect

In 2016 WatchGuard partnered with Friendly Wi-Fi to help keep children safe when online.

WatchGuard Rating 6

Sarah Moorcroft

Project Manager

First WatchGuard experience

When I started here (March 2013).

How knowledgeable?

I know what they can do but I am not at all technical.

Something I’d tell a prospect

WatchGuard Dimension is a great reporting tool.

WatchGuard Rating 4

Kim Jordan

Sales Support Executive

First WatchGuard experience

Whan I joined Rockford in February 2015.

How knowledgeable?

My knowledge is limited –  I only deal with licence renewals really.

Something I’d tell a prospect

It is important to renew licensing otherwise they no longer deliver the best protection.

WatchGuard Rating 3

Sapphire Thawe

Provisioning Agent

First WatchGuard experience

When I started here in July 2016.

How knowledgeable?

At first I called it WatchDog, Now I know it’s WatchGuard.

Something I’d tell a prospect

WatchGuards help to prevent dodgy people from getting in.

WatchGuard Rating 3

Elaine Owen

Finance Assistant

First WatchGuard experience

I don’t really have any experience.

How knowledgeable?

Very little.

Something I’d tell a prospect

WatchGuard’s are firewalls.

WatchGuard Rating 1

Grant Thomas

Chief Financial Officer

First WatchGuard experience

When I attended a Rockford Open day in 2010.

How knowledgeable?

I am not an expert on WatchGuards, but I do know that they are firewalls.

Something I’d tell a prospect

It’s a firewall!

WatchGuard Rating 1